Google reviews directly impact your local SEO ranking and customer trust. The problem? Happy customers rarely leave reviews unprompted. The ones who do leave reviews are usually angry.
The Timing Sweet Spot
Ask too early and they haven't formed an opinion. Ask too late and they've forgotten the experience. The sweet spot: 2-3 hours after the visit.
The Message Template
Hi {{name}} 👋
Thanks for visiting {{restaurant}} today! How was your experience?
If you enjoyed it, a quick Google review would mean the world to us: {{review_link}}
Takes 30 seconds. Thank you! 🙏
The Secret: Sentiment Routing
Before sending the review link, we ask "How was everything?" If they reply positively → send the Google link. If they reply negatively → route to the manager for service recovery. This prevents bad reviews and turns complaints into retention opportunities.
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